Whilst our company recently got told kids don't bother reading mail, companies tend to treat written complaints seriously and I'm not so convinced e-mails and online contact is taken remotely as serious - you may have noticed some company websites send you round and round in circles trying to find an e-mail method of contacting them, they simply don't like it regardless whether ignoring it is poor customer service.
Originally Posted by KennyRodgers
So in essence I'd suggest you write to them, maybe it's seen as a more sincere/serious complaint (method) because you took the time to write and it cost you a little whereas any idiot can moan chronically in an e-mail, on a forum, in a box for online complaints etc. Which brings us neatly back to KTT's point about when and why the site grinds to a halt.............
People will believe what they want to believe