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Thread: Performance of these forums

  1. #1 Default Performance of these forums 
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    I don't know who at the club is responsive for the running of these forums, but they're an absolute joke.

    This is not a free service. I pay LFC each month to use the interactive content plus forums on this site, and each time a game is on, with what I assume is moderate to high traffic on the site, the whole thing comes crashing down.

    I'd like some information on what is going to be done to fix this problem - I've been using this site since 2008 and there's been absolutely no improvement whatsoever in that time. I'm sure I'm not the only person that posts here that expects to get a decent, reliable service for the money they pay each month.

    I repeat - this is not a free service that you are providing. It's absolutely ridiculous at this stage, and I'll be cancelling my subscription very soon unless something is done to improve this.

    Thanks.
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  2. #2  
    kickthetyres is online now LFC Forums Moderator
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    I feel your pain and annoyance but Im not sure you'll get a reply from within the club in this forum. Your best bet is to use the Contact Us button at the foot of each page and send a message to the appropriate department.

    Speaking tongue in cheek, it is noticeable that the forum only grinds to a halt when we fall behind, so you may get more joy contacting Klopp and asking him to get the team to play better.
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  3. #3  
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    Quote Originally Posted by kickthetyres View Post
    I feel your pain and annoyance but Im not sure you'll get a reply from within the club in this forum. Your best bet is to use the Contact Us button at the foot of each page and send a message to the appropriate department.

    Speaking tongue in cheek, it is noticeable that the forum only grinds to a halt when we fall behind, so you may get more joy contacting Klopp and asking him to get the team to play better.
    Hey, thanks for your reply. I've used the Contact Us button before for technical problems and not had much of a response, so I'm not sure if I'll bother with that, but thanks.

    I use many other message boards that are free and have no issues with them, so I cannot understand or accept why this one is so slow. Either you invest in more hamsters and tell them to run faster, or you actually spend some money and move to a different platform. Considering the amount of money that's surely being generated from the interactive subscriptions, I don't think its too much to ask to have a message board forum that doesn't crash at a moment's notice!
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  4. #4  
    TheDarknessIsCalling is online now Academy prospect
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    Quote Originally Posted by KennyRodgers View Post
    Hey, thanks for your reply. I've used the Contact Us button before for technical problems and not had much of a response, so I'm not sure if I'll bother with that, but thanks.
    Whilst our company recently got told kids don't bother reading mail, companies tend to treat written complaints seriously and I'm not so convinced e-mails and online contact is taken remotely as serious - you may have noticed some company websites send you round and round in circles trying to find an e-mail method of contacting them, they simply don't like it regardless whether ignoring it is poor customer service.

    So in essence I'd suggest you write to them, maybe it's seen as a more sincere/serious complaint (method) because you took the time to write and it cost you a little whereas any idiot can moan chronically in an e-mail, on a forum, in a box for online complaints etc. Which brings us neatly back to KTT's point about when and why the site grinds to a halt.............
    People will believe what they want to believe
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  5. #5  
    aylesbyred is online now First team regular
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    Quote Originally Posted by KennyRodgers View Post
    I don't know who at the club is responsive for the running of these forums, but they're an absolute joke.

    This is not a free service. I pay LFC each month to use the interactive content plus forums on this site, and each time a game is on, with what I assume is moderate to high traffic on the site, the whole thing comes crashing down.

    I'd like some information on what is going to be done to fix this problem - I've been using this site since 2008 and there's been absolutely no improvement whatsoever in that time. I'm sure I'm not the only person that posts here that expects to get a decent, reliable service for the money they pay each month.

    I repeat - this is not a free service that you are providing. It's absolutely ridiculous at this stage, and I'll be cancelling my subscription very soon unless something is done to improve this.

    Thanks.
    May I ask out of interest are you trying to post when the game is on ?
    The Reds Are Coming..
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  6. #6  
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    Quote Originally Posted by aylesbyred View Post
    May I ask out of interest are you trying to post when the game is on ?
    Yes, but that's irrelevant. That's when most people try to post, either before or after a game. The fact that the boards are fairly well inaccessible during these periods is the problem I wanted to highlight. It's ridiculous.
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